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Effective Negotiation: Skills, Strategies, and Techniques (Powepoint)

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Negotiation is a crucial skill used in both professional and personal settings to reach agreements, resolve conflicts, and achieve mutually beneficial outcomes. This course on Effective Negotiation covers the fundamentals, including the negotiation process, key strategies, and practical skills necessary to succeed in negotiations.

The course begins by defining negotiation, explaining its importance, and outlining the key elements such as interests, positions, alternatives, and leverage. Students will learn the stages of negotiation, from preparation to closing, and explore various strategies such as win-win and competitive approaches. Understanding different negotiation styles, along with cultural and gender influences, helps negotiators adapt to diverse situations.

Key skills like communication, emotional intelligence, and problem-solving are emphasized to enhance negotiation outcomes. The course also focuses on preparation, teaching participants how to set clear goals, analyze the opponent, and build a strong BATNA (Best Alternative to a Negotiated Agreement).

The course introduces common tactics and techniques for negotiating, such as anchoring and deadlines, and addresses challenges like handling objections and overcoming biases. Ethical considerations and fairness are highlighted to ensure transparency and trust in negotiations.

Through case studies, role-playing exercises, and real-world examples, students gain practical experience. The course concludes with a final project that allows participants to apply their skills in a simulated negotiation scenario, ensuring they are well-prepared for real-world negotiations.

Module 1: Introduction to Negotiation

  • 1.1 What is Negotiation?
    • Definition and Importance
    • Types of Negotiation
    • The Role of Negotiation in Business and Personal Life
  • 1.2 Key Elements of Negotiation
    • Parties Involved
    • Interests and Positions
    • Alternatives (BATNA)
    • Negotiation Power and Leverage

Module 2: Understanding the Negotiation Process

  • 2.1 Stages of Negotiation
    • Preparation and Planning
    • Opening and Initial Offers
    • Bargaining and Problem-Solving
    • Closing and Agreement
  • 2.2 Strategies for Negotiation
    • Win-Win (Collaborative) Strategy
    • Win-Lose (Competitive) Strategy
    • Compromise and Accommodation

Module 3: Negotiation Styles and Approaches

  • 3.1 Identifying Negotiation Styles
    • Competing
    • Collaborating
    • Compromising
    • Avoiding
    • Accommodating
  • 3.2 Understanding Cultural and Gender Differences in Negotiation
    • Impact of Culture on Negotiation
    • Gender Differences and Negotiation Tactics

Module 4: Key Skills for Effective Negotiation

  • 4.1 Communication Skills
    • Active Listening
    • Asking the Right Questions
    • Verbal and Non-Verbal Communication
  • 4.2 Emotional Intelligence
    • Managing Emotions in Negotiation
    • Empathy and Perspective-Taking
  • 4.3 Problem-Solving and Critical Thinking
    • Finding Creative Solutions
    • Overcoming Deadlocks

Module 5: Negotiation Preparation and Planning

  • 5.1 Setting Goals and Objectives
    • Defining Success in Negotiation
    • Understanding the Interests of Both Parties
  • 5.2 Analyzing the Opponent
    • Researching the Other Party
    • Identifying Strengths, Weaknesses, and Leverage Points
  • 5.3 Building a Strong BATNA
    • Best Alternative to a Negotiated Agreement
    • Preparing Multiple Alternatives

Module 6: Tactics and Techniques in Negotiation

  • 6.1 Common Negotiation Tactics
    • Anchoring and Framing
    • Silence and Pausing
    • Good Cop/Bad Cop
    • Deadlines and Ultimatums
  • 6.2 Overcoming Common Challenges
    • Handling Objections
    • Managing Conflict and Disputes
    • Avoiding Cognitive Biases in Negotiation

Module 7: Ethics and Fairness in Negotiation

  • 7.1 Ethical Considerations
    • Transparency and Honesty
    • Building Trust in Negotiation
  • 7.2 Maintaining Fairness
    • Ensuring Mutual Benefits
    • Handling Unethical Negotiation Tactics

Module 8: Case Studies and Real-World Applications

  • 8.1 Business Negotiation Examples
    • Contract Negotiation
    • Salary and Compensation Negotiation
    • Vendor/Supplier Agreements
  • 8.2 Personal Negotiation Examples
    • Negotiating with Family or Friends
    • Conflict Resolution in Personal Relationships

Module 9: Practice Exercises and Role-Playing

  • 9.1 Role-Playing Negotiation Scenarios
    • Collaborative Negotiation Exercise
    • Competitive Negotiation Exercise
  • 9.2 Self-Assessment and Peer Review
    • Evaluating Your Own Negotiation Skills
    • Feedback and Improvement

Module 10: Final Project and Course Summary

  • 10.1 Final Negotiation Project
    • Applying Skills in a Simulated Negotiation Scenario
  • 10.2 Course Review and Key Takeaways
    • Recap of Core Concepts
    • Preparing for Real-World Negotiations

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